Troubleshooting Problems in Postal Applications - 8

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Sanchay Post §     Online transactions – wrong entry of transactions-current day ·        If the operator enters wrong account number or wrong amount for a transaction, the Supervisor can initially pass the transaction and later use the ledger corrections option to correct the entry.  ·        In case of RD accounts, transaction itself can be deleted.  ·        If an account is wrongly transferred out, the same option can be used by the Supervisor to undo the transfer.  ·        Similarly, if a wrong account is closed, the Supervisor can undo the transaction using the ledger correction menu. §     Online transactions – wrong issue of certificates Correction of such wrong issue can be done only on the date of transaction and not on the subsequent days.  The Supervisor can use the option Cancel certificates, both in NSC and KVP to cancel the transaction.  However, the certificate that has already been marked as issued as per the transaction cannot be reused.  This certificate will have to be physically cancelled and forwarded to Postal accounts with the cancelled report Online transactions – correction of balance of a previous date There may arise situations where a transaction that has been performed on an earlier date needs to be corrected.  You may also have to correct a balance of an old date to restore an unaccounted transaction.  Sanchay Post provides an option called Balance correction and interest rectification to perform such corrections.  Currently Sanchay provides this option to all types of accounts except RD and SCS.  Three users are involved to perform this transaction – the operator, the SBCO PA and the Supervisor.  The procedure of correction is explained here with reference to SB accounts.  For corrections to other types, you can test this with the help of the instructor during training in the lab. The operator calls this form, enters the date of LOT and presses enter key. The transaction type frame appears.  The operator can either select Balance correction or Interest correction.  On such selection, press enter key and click Add button to get a row.  In this row, enter the account number and the date of transaction.  Sanchay Post will display the current balance in the account.  Enter the new balance that should come up after the correction and press Enter key.  The OBC type(Debit or credit) and the difference amount appears.  Enter the reason for the correction and click Send button.  The transaction will now move over to SBCO and not to Supervisor. The SBCO PA now has to login and select SB scheme.  On such selection, he has to choose whether the transaction belongs to counter or not.  Sanchay Post now displays a message of pending OBC.  He has to now click OK and in the next window, click the button OBC and IR.  Now, the SBCO PA has to enter the date for which correction is afforded, press Enter key, select whether the correction is Balance correction or Interest rectification and press Enter key again.  The transaction of correction sent by the operator is now available for agreement.  The SBCO PA has to click the check box Agreed, should save the change and exit. The Supervisor should now login to the Online transactions module, select the scheme and Balance and Interest correction option, call a new form, enter the date for which corrections were given, press enter key,  select the type of transaction and press enter key once again.  Sanchay Post will now display the corrected transaction duly agreed by the SBCO.  The Supervisor has no role to play but to merely send the transaction. The balance for the day stands corrected in the ledger card.  No corresponding debit or credit will appear in the current day’s LOT.  Such corrections are to be manually added for the day’s LOT currently. Online transactions – cheque realized and posted but bounced – Sometimes, an operator enters an out of account sent for realization as realized and posts it but finds that the cheque is actually bounced.  In such cases, the option Bounced cheque can be used to mark the cheque as bounced.  This will reverse the entry of deposit in the ledger card charging the dishonour fee. Online transactions – When selecting a form by Supervisor for passing, message ‘Form already taken up for processing’ appears In such situation, the Supervisor can use the Release stuck forms available in the Day begin/end group to solve the problem Online transactions – Account conversion when one of the joint depositors expires and balance is beyond single account limits in MIS In such cases, when the intimation of death is made known, use the Excess withdrawal option in the MIS group to return the balance beyond the limit.  Sanchay Post will recover excess portion of interest, if any, paid beyond the date of death.  After making payment of the excess withdrawal to the surviving depositor, the supervisor has to convert the account to single account using the Common – Account type conversion Online transactions – RD – Depositor of an account on inward transfer presents deposit in the transferee office before transfer In such cases, the operator has to use the option Write as unposted in RD group to accept the deposit and the same will appear in LOT.  When the accounted transferred to the office, the Supervisor has to use the option Regularise unposted in the same group, select the unposted transaction and enter the new account number for clearing the UP Online transactions – SB – cheque withdrawal – Old cheque is presented While doing the data entry, normally the unused cheques in the current series alone are normally initialized.  The customer or any other person may present a cheque in the SB account for withdrawal against which no initialization exists.  In such cases, the operator has to use the option Regularise old cheques to process the cheque Online transactions – Passbook printing If for any reason, the page in which printing is done is spoilt, cancel the printed page, use the tab Transaction from a date in the passbook printing window, enter account number and enter the date from which printout was taken in the current page spoiled and generate printout in a new page.  Now you will be able to correctly print the subsequent transactions later SOSB online – correction of wrong posting of transaction by operator Similar to the ledger corrections option in online transactions module, the supervisor while verifying SB or PPF LOT postings, can correct the postings using the Corrections option in the LOT verification window.  In case of SCS accounts Ledger correction option has to be used.  Also, as in the case of online transactions, use the Balance and interest corrections option to correct transactions of old date for SB, MIS, PPF and TD accounts Share and Care

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